This Privacy Policy applies to all users of the mama24 platform, including website visitors, registered members, and mobile app users. By using our services, you agree to the terms set out in this document.
01Introduction
Mama24 takes seriously our responsibility to protect the privacy of every individual who uses our platform. As an online gaming platform serving players in Malaysia, we understand that your trust is our most valuable asset.
This Privacy Policy is designed to give you a clear and transparent overview of how we handle your personal data — from the point of collection through to storage and deletion. We believe transparency is the foundation of a healthy relationship between a platform and its users.
This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how companies collect and process individuals' personal data. We continually ensure our practices comply with current legislation and update this policy whenever significant changes occur.
If you have any questions or concerns about your data privacy on the mama24 platform, our support team is ready to assist via live chat, available 24 hours a day, 7 days a week.
02Information Collected
Mama24 collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:
Registration & Identity Information:
- Full name as stated in your identification document
- Identity card number (MyKad) or passport number
- Date of birth for age verification purposes
- Email address and mobile phone number
- Current residential address
Financial Information:
- Bank account number or registered digital wallet details
- Deposit and withdrawal transaction history
- Details of payment methods used
Platform Usage Information:
- Gaming activity records including bets, wins, and losses
- Time and duration of gaming sessions
- Most frequently played game types
- Account settings and personal preferences
Technical Information:
- IP address and general geographic location
- Device type, operating system, and web browser used
- Cookie data and session identifiers
- Access logs and technical error records
Mama24 only collects information that is strictly necessary to provide safe services and comply with legal requirements. We do not collect excessive or irrelevant data.
03How We Use Your Data
Every piece of information we collect is used for clear and lawful purposes. mama24 uses your personal data for the following purposes:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account registration & verification | Identity, contact | Contractual requirement |
| Deposit & withdrawal processing | Financial, identity | Contractual requirement |
| Age verification (18+) | Date of birth, ID | Legal obligation |
| Fraud prevention & anti-money laundering | All categories | Legal obligation |
| Customer Support | Identity, usage | Legitimate interest |
| Platform improvement & analytics | Technical, usage | Legitimate interest |
| Marketing communications (with consent) | Contact, preferences | Consent |
We will not use your data for any purpose other than those stated above without obtaining your prior consent. If you do not wish to receive marketing communications from us, you may withdraw that consent at any time through your account settings.
04Information Sharing
Mama24 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are specific situations where we may need to share information with certain parties:
Trusted Service Providers:
We work with third-party companies that help us operate the platform, process payments, and provide technical support services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified.
Legal Requirement:
Mama24 will disclose the required information if ordered to do so by a court, law enforcement authority, or relevant regulatory agency in accordance with applicable Malaysian law.
Fraud Prevention:
In efforts to combat fraud, money laundering, and other illegal activities, we may share information with financial institutions, credit monitoring agencies, or relevant authorities where required.
Any cross-border data transfers (if applicable) will only be carried out with adequate safeguards and in compliance with Malaysia's PDPA 2010 requirements to ensure an equivalent level of protection.
05Data Storage & Security
The security of your personal data is our priority. mama24 implements multiple layers of technical and operational security to protect your information from unauthorised access, disclosure, alteration, or destruction.
256-bit SSL Encryption
All data transmitted between your device and mama24's servers is encrypted using the latest TLS protocol, ensuring no third party can intercept your information in transit.
Two-Factor Authentication (2FA)
An additional security layer is available to protect your account from unauthorized access even if your password is compromised.
24/7 Threat Monitoring
Our automated monitoring system is constantly active, detecting suspicious activity and responding to cyber threats in real time.
Regular Security Audits
Our security infrastructure is regularly audited by independent security experts to identify and address any potential vulnerabilities.
Data Retention Period
Active account data is retained for the duration the account remains active. Transaction data is kept for a minimum of 7 years in accordance with legal requirements. Data that is no longer required will be securely deleted or anonymised.
While we take all reasonable precautions, no security system can be guaranteed 100% secure. We encourage you to play your part in protecting your account by using a strong, unique password and never sharing your login credentials with anyone.
06Cookies & Tracking Technologies
Mama24 uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns, and ensure platform security. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how users interact with our platform so we can improve the gaming experience.
- Functional Cookies: Saves your personal preferences such as language, display settings, and login details for your convenience.
- Analytics Cookies: Collects anonymous statistical data on usage patterns to help us make better platform improvement decisions.
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality or user experience of the mama24 platform.
07Your Rights
As a data subject, you have certain rights under Malaysia's PDPA 2010 regarding your personal data held by us. mama24 fully respects these rights:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
- Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data (subject to applicable legal obligations).
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
To submit any request related to the above rights, please contact our customer support team. We will process your request within the timeframe required by applicable law, typically within 21 working days.
08Children's Privacy
The mama24 platform is strictly for individuals aged 18 and above only. We do not knowingly collect or process personal data from minors or individuals under the legal age.
Our age verification process is designed to ensure that only adults can register and use our services. Should we find that a child's personal data has been collected inadvertently, we will promptly delete that data and close the account in question.
If you are a parent or guardian and discover that your child has registered on our platform, please contact us immediately so we can take the appropriate action.
09Third-Party Links
The mama24 platform may contain links or integrations with third-party services such as payment providers, game suppliers, and social media platforms. This Privacy Policy applies solely to the mama24 platform.
Mama24 is not responsible for the privacy practices or content of third-party websites or services. We encourage you to read the Privacy Policy of each third-party service you use separately before providing them with any personal information.
10Privacy Policy Amendments
Mama24 reserves the right to amend this Privacy Policy at any time to reflect changes in our data management practices, legal requirements, or platform improvements. Any amendments take effect immediately upon publication on our website.
For changes deemed material or significant, we will notify you via in-platform notifications or by email to the address registered on your account. The last updated date is always displayed at the top of this document for your reference.
Your continued use of the mama24 platform after any amendments are published constitutes your acceptance of the revised Privacy Policy terms. If you do not agree with the amendments, please stop using the platform and contact us to close your account.
11Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the mama24 Data Protection Officer through the following channels:
FAQ – Privacy Policy
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